Dear Valued Users,
Due to recent temporary operational and processing issues with the project's original fund withdrawal channel, some users have experienced delays in withdrawal processing, extended arrival times, and situations where certain withdrawal applications could not be completed according to the original schedule.
We sincerely apologize for the inconvenience caused and for the impact this situation may have had on your financial arrangements. We also appreciate your understanding and patience during this period.
In response to the current withdrawal channel issues, the Group's management and relevant financial departments have conducted a special review and coordination process. In order to address the affected withdrawal requests as soon as possible and ensure that users' funds are properly processed, the Group has decided to officially activate a backup fund processing channel. The relevant financial department will be responsible for coordinating and processing subsequent withdrawals and principal refund requests.
1. Why Is a Backup Channel Being Activated?
The original withdrawal channel currently has processing limitations. Continuing to rely entirely on the original channel may further extend the processing time for users' funds.
To reduce further waiting times and improve processing efficiency, the Group has decided to activate a backup channel and involve the relevant financial department directly in the processing of user withdrawal and principal refund requests.
The main purposes of this adjustment are:
- To resolve issues affecting existing withdrawal applications as soon as possible.
- To reduce the waiting time for users to receive their funds.
- To provide an alternative fund processing channel for affected users.
- To allow the relevant financial department to verify submitted user information and fund-related details.
- To process withdrawal payments or principal refunds according to the results of the review.
Users who have been affected by the withdrawal issues do not need to continue waiting for the original withdrawal channel to resume. You may submit your request through the official online customer service channel.
2. How Can Users Apply?
Users who need to process a withdrawal or principal refund should submit their application through the official online customer service.
Please follow the instructions provided by customer service and complete the required information.
This may include:
- User name or registered account information.
- Registered or linked contact information.
- The withdrawal or principal refund request to be processed.
- Information related to any previous withdrawal application.
- Other information required for financial verification.
Please ensure that all information submitted is true, accurate, and complete.
3. Withdrawal Processing and Principal Refunds
After a request is submitted, the relevant personnel will verify the user's information and applicable fund details.
User submits application → Online customer service registers the information → Financial department verifies user information and fund details → Application confirmed → Withdrawal or principal refund processed → Fund processing completed.
The actual processing and arrival time will depend on the user's information, the financial review process, and the applicable processing channel.
Please avoid submitting multiple identical applications, as duplicate submissions may result in repeated registration and affect processing efficiency.
4. Important Information for Users
First, use the official online customer service channel.
Do not trust private withdrawal channels provided by individuals. Never provide your account password, SMS verification code, payment password, or other important security information to anyone.
Second, provide accurate information.
The financial department needs to verify user identity and fund-related information based on the submitted details.
Third, do not repeatedly submit or intentionally modify information.
If you discover an error in your submitted information, contact official customer service to request a correction.
Fourth, the purpose of this arrangement is to address affected users' withdrawal and principal refund requests.
5. Explanation of the Current Processing Arrangement
We understand that users are most concerned about when their funds will be processed and which method they should use to submit their requests.
The main purpose of activating the backup channel is to reduce the impact of the original withdrawal channel issues and to register and verify affected users individually through the new processing method.
Relevant personnel will process applications based on the information submitted by users and handle the corresponding financial matters according to the actual review results.
We once again sincerely apologize to all users affected by the previous withdrawal processing delays.
6. Important Reminder
Please use only the official online customer service channel.
If you need to process a withdrawal or principal refund, please enter the online customer service and follow the instructions provided.
Do not trust anyone who asks you to transfer funds to a private account or provide your payment password or verification code.
If you have any questions regarding the withdrawal arrangement, information submission, or processing procedure, please contact official online customer service for assistance.
Thank you for your continued understanding and support.
Official Notice.
Group Management Department
Financial Processing Department
Online Customer Service Center
Announcement Date: October 6, 2026